Have A Question?

Read the answers to some of the most frequently asked questions. If there is still a question that you have that was not answered, click here to send us a message.

Do you insure packages?

Insurance is optional and costs $50 for every $1000 of product.

How long will it take to receive my goods?

We aim for daily flights Monday through Friday (and Saturday if we have to). As long as all invoices are submitted to us you should be able to pick up your package two business days after it is received in the US.

Will my packages go via air or sea freight?

It’s your package, so you deserve a choice. By default, we use air freight for all of our packages below 10 lbs if you do not indicate your interest in sea freight. We will automatically call to give you the option to decide between air and sea.

What address do I ship my packages to?

(Your Full Name)(Location Code)

1071 NW 31st Ave. 

Unit B4

Pompano Beach, FL 33069

How do you calculate the weight of a package?

For the majority of packages we use a regular scale to calculate the weight, and we round up to the nearest pound. But for those packages with significant dimensions we multiply the length by the width by the height, all in inches, and then we divide by 166 to get the chargeable weight in pounds. This is a standard formula used by all shipping companies.

Do you ship to the US?

Yes we do. We get it to our address in the US and it can be picked up by FedEx, UPS, the US Postal Service, or DHL if you have supplied a paid shipping label. If not, there will be an extra fee for shipping to the destination depending on that location and weight of your package and how quickly you need it there.

Do I have to submit my Invoices?

Yes. To assist us in quickly processing your packages, all invoices must be submitted. Invoices can be submitted with either of these methods: 

  1. Our Website: Login to your account at our website and you will be able to upload the invoice directly to the corresponding package. 
  2. Email with Tracking Number: Email your invoice to [EMAIL ADDRESS] but please include the 5-digit tracking number that you receive from us via email. An example of this tracking number is "32456." Please specify this tracking number in the subject of your email.
How long does it take to receive my package(s)?

We ship 5 times a week, Monday through Friday. Packages are sent the days it’s been received or the day after. Your package will be available for pickup within 1-2 business days after its cleared.

How much time do I have to pickup my package after I have gotten an email that it is available for pickup?

Any packages which remain at our facilities longer than thirty (30) days will be deemed abandoned. So you have thirty (30) calendar days to pickup your package after you have been notified that it is ready. We usually auction off abandoned items. We currently do not have a set schedule for auctions. For packages shipped via Sea Freight, you have five (5) business days to pickup after it is available and after that we start charging rent . This is primarily because of the size of these packages. Please contact your local office for the rental rates.

Here2thereservices Footertop

St. Lucia

Monday - Friday: 8:00 am - 5:30 pm
Saturday: 9:00 am - 1:00 pm
Sunday: Open Peak Season Only

Cayman Islands

Monday - Friday: 12:00 pm - 6:00 pm
Saturday: 9:00 am - 2:00 pm
Sunday: Closed

Dominica

Monday - Friday: 9:00 am - 4:00 pm
Saturday: 9:00 am - 2:00 pm
Sunday: Closed

St. Thomas

Monday - Friday: 12:00 pm - 7:00 pm
Saturday: 9:00 am - 6:00 pm
Sunday: Appointments Only

Island Park, NY

Monday - Friday: 9:30 am - 6:00 pm
Saturday: 9:00 am - 12:30 pm
Sunday: Appointments Only

Trinidad

Monday - Friday: 9:00 am - 5:00 pm
Saturday: 10:00 am - 1:00 pm
Sunday: Open Peak Season Only